Grievance/Refund Policies

Grievance Policy: Valid grievance requests must be received in writing/email within ten days of the workshop date, or can be provided in person directly after the workshop. Every attempt will be made to resolve a grievance with a complainant at the time of the grievance. Should this not be resolved, the complainant will be provided further grievance procedures to follow including contacting the Georgia Board of Professional Counselors, Social Workers, and Marriage & Family Therapists at (844) 753-7825. You can also contact the Licensed Professional Counselor’s Association of Georgia at (770) 449-4547 or the NBCC at (336) 547-0607, to report the nature of the unresolved grievance.
 
Cancellation/Reimbursement Policy: Valid requests must be received in writing/email within seven (7) days of course date. Late requests for any workshop single day conference or workshop series can only bring in a substitute attendee or receive credit for a future workshop date. All refunds are subject to a $25.00 processing fee for 3/4 day workshop series and a $15.00 processing fee for single workshop days. If paid by credit card, an additional credit card fee will be assessed to cover the cost of PayPal processing charges on credit cards (these fees usually range from 2.2% – 2.9% of the total conference cost depending on some mysterious algorithm PayPal uses at the time of payment). Refund requests are usually processed immediately but could take up to 2-3 weeks processing time. Refunds will be issued as a check as is our policy.